Windows Store Cache May Be Damaged Error : FIXED [Windows 10]

Windows 10 users have encountered a windows app store issue which reports that Windows Store Cache may be damaged.

Windows store is a Microsoft marketplace for its apps. Users will reach out to this store to install multiple apps. Sometimes, due to some issue with the cache, users may be prevented from using the Windows Store.

Windows Store Apps Troubleshooter is the fundamental remedy available. When you try to troubleshoot, first it scans your system to detect any problem causing damage to the cache. It will fix this issue itself, without you having to initiate any action. While sometimes, it fails to resolve and throws an error saying, Windows Store Cache may be damaged. In this case, we have to intervene and hassle around to fix the error.

FIX Windows Store Cache May Be Damaged [Windows 10 / Windows 7]

There are such similar issues encountered with the windows app store. They are:

  1. Windows Store cache is broken – This can be fixed by disabling your antivirus.
  2. Windows Store cache and licenses may be corrupt – In this case be sure to update it to the latest version and verify if the error still exists.
  3. Windows Store cache won’t reset – In this case, try to create the cache and troubleshoot manually.
  4. Windows Store cache is missing – In this case, try to create another user account and go through the following solutions. Check if the error persists.

Anyway, to deal with the issue and know the step by step solution, go through the following:

FIX 1 – WSReset

This is the first possible step taken to handle this issue. WSReset is Windows Store rest which completely resets the store, without clearing the settings and preferences of Windows store.

To do this:

  1. Search for WSReset
    windows store cache may be damaged
  2. Select and press Enter.
  3. Wait until the process is completed.
  4. Reboot your system. Then, check if the issue is resolved.
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Else, proceed with the next step.

FIX 2 – Check Antivirus Settings

Sometimes, the antivirus installed turns out to be the culprit causing the issue with windows store. It is claimed that some of the store files were blocked from access by antivirus. In such cases, disable the antivirus and check if the error remains. In some cases, uninstalling the antivirus and firewall settings completely to remove any chances of store files being affected proves to be effective.

Once uninstalled, check for alternative antivirus software available.

FIX 3 – Reset the cache folder in the app directory

To fix the windows store cache may be damaged error on Windows 10 specifically, open the file explorer and paste the following path:


  1. Replace username with your username. If the root folder is not C, then replace it accordingly.
    windows store cache may be damaged
  2. Rename the cache folder in Localstate to cache.old.
  3. Create a new cache folder.
    windows store cache may be damaged not fixed
  4. Reboot the system. After reboot, rerun the troubleshooter. It now automatically troubleshoots the issue, and you see the app store run smoothly.

In case this didn’t work, go with the next one.

FIX 4 – Remove Movies & TV app

Sometimes, the windows store cache is affected by universal apps like Movies & TV app. This issue is observed and reported by Windows users. In this case, remove this app using Powershell. This can be achieved by using the following steps:

  1. Press Windows Key + S. Search for PowerShell.
  2. Right click on the option and select Run as Administrator.
  3. Now run Get-AppxPackage *zunevideo* | Remove-AppxPackage command on the cmd.
    windows store cache may be damaged windows 10

This process removes the app. Reboot and then proceed to check if the problem is resolved.

FIX 5 – Reinstalling app packages

Reinstalling windows app store is not possible in Windows machine. But sometimes, with the advanced features, the users can uninstall the app packages. This can be done using Powershell.

  1. Press Windows + S Key and search for PowerShell.
  2. Right-click and select Run as administrator
  3. In the cmd, paste this
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  4. Press enter.
  5. Reboot and don’t open windows store
  6. Open Command Prompt as Administrator and type WSReset.exe and press enter
  7. Reboot and verify.
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FIX 6 – Resetting Windows App store

Windows Store cache may be damaged message might be arising because of some apps outdated. Resetting app store might be helpful to regain the lost control.

  1. Press Ctrl + I
  2. Go to Apps
  3. Select Microsoft store and click on Advanced Options
  4. Click Reset

This will reset the app to default and will resolve the glitch.

Be sure to try this step as it is one of the most sought ways of releasing the error.

FIX 7 – Check for new Updates

Sometimes, the windows store stops responding, when the system is out of date with certain main apps. Windows always takes care of this update cycle and keeps the essential apps updated. However, chances might be of not updating some due to various reasons. This can be taken care of by manually doing the following:

  • Go to Settings
  • Check for Update & Security and select.
    windows store cache damaged
  • Find Check for updates and click on it.
    windows store cache and licenses may be corrupt

This will take care of the necessary updates, and the Windows App Store might recover.

FIX 8 – New User Account

Many times, the Windows Store cache may be damaged might arise with a corrupted user account. In this case, try adding a new user from the settings without Microsoft information and sign in details. Use this user details to log in to the system and use the store.

These were how ‘windows app store cache issue’ can be handled. Most of the prominent ways of handling this error were mentioned in this article. Make sure you read through them in detail and execute one or many to come to a solution that would fit in the scenario.

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