FIXED: Windows 10 “We can’t sign into your account” Error

The “We can’t sign into your account” Error issue has been raised by a lot of people. For one reason or another, they are unable to sign into their Microsoft profile. The message which Microsoft presents them with is ‘We can’t sign into your account. This problem might get fixed by signing out of your account and then signing back in.’

This leads to a serious problem because all the personal files, documents, private papers are stored inside the account and this is the reason that the issue needs to get fixed as soon as possible.

“We can’t sign into your account” this error message tells the user about the issues which are preventing the user from logging in to his/ her profile. Yes, they say that signing out of your account and then signing back in can easily fix the problem but in a lot of cases, this seems to be a non-working solution as the user wants it to work.

In that case, the user might need to apply a fix which is somewhat of higher complexity than that. This problem first appeared when the Windows anniversary update was released. This update brought about a disaster for people who stored their files in their Microsoft account. The Windows 10 Operating System was just blocking them from accessing their own account by displaying the message saying “We can’t sign into your account”.

Once you click the profile picture of your account and enter the password, this error will occur (after you boot up your computer) automatically.

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This is the core reason why we cannot log in our account. There are several reasons to this error when you try to log in.

  • The profiles in your Operating System got badly mixed up
  • Your registry entries have a problem
  • The files which are essential for logging in to your account are corrupted
  • There is malware infecting your system

Even though this issue looks really weak and safe, it is not. You won’t need to worry anyways because we are going to provide you with all the step by step solutions to the problems so that you can easily fix it.

There are a number of methods we have used. We have gathered all the methods with different complexities in order to tailor the exact fixes which you will need in different situations.

3 Fixes for “We can’t sign into your account” Error on Windows 10

Fix 1: Create new Windows profile

  • Start your computer and wait until the starting screen shows up
  • Press the Restart button as you see the starting screen
  • Click Troubleshoot and then navigate to the Advanced options
  • Open Startup Settings and press F4 to open up the Safe mode
  • Let the PC boot into the Safe mode
  • Once everything is loaded, press Start + R key
  • Type regedit in the box and click Ok
  • Open the directory HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > ProfileList.
  • Open ProfileList
  • Select the ProfileImagePath key (system profile path)
  • Click RefCount key and change the number from 0 to 1
  • Click Ok
  • Reboot your machine
  • Open the Windows updates section by navigating to Settings app> Updates and Security
  • Click Check for Updates
  • Once done, Run the updates and install them
  • Restart your computer
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Fix 2: Log-in into your Microsoft account through Web-Browser

  1. Sign into a temporary profile
  2. Open C:\\Users\\
  3. Find the profile folder
  4. Copy that folder and save it somewhere else
  5. Open up the browser and log in to your account
  6. Sign out of the Windows OS you are having problems with
  7. Sign in again
  8. If that does not work, just use the Sign Out button from the Start menu and Log back In

Fix 3: Boot into Safe Mode with CMD

  1. Start Safe mode using Command Prompt
  2. Type:
    • net user /add useraccountname mypassword
      we can't sign into your account windows 10
    • net localgroup administrators useraccountname /add
      windows 10 we can't sign into your account
    • net share concfg*C:\\\\/grant:useraccountname,full
      we can't sign into your account
    • net user useraccountname
      windows 10 we can't sign into your account
  3. Press Enter after each command


We have mentioned the best methods above and we are sure that they all will surely work for you. In case they do not work, please check for malware in your system using an antivirus software (a free version is fine as well). We hope that this guide helps you. Good luck!


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